Grievance Redressal

Draft for review by counsel. Not yet in force.

We want every booking on Groopit to go well. If something isn't right, we're here to help. This page explains how to raise a complaint, in line with the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.

Grievance Officer

• Name: —
• Email: grievance@groopit.in
• Phone: —
• Address: —
• Working hours: Mon–Sat, 10:00–18:00 IST

How to raise a complaint

1. In the app: open the booking, tap Help and raise a ticket. This is the fastest way, and you can follow progress there.
2. By email: write to grievance@groopit.in with your registered mobile number, booking code and a short description of the problem. Attach photos if they help.
3. By phone: call — during working hours.

What happens next

• We acknowledge your complaint within 48 hours and give you a ticket number.
• We aim to resolve it as quickly as possible, and in any case within 30 days of receiving it.
• We keep you updated in the app and by SMS or WhatsApp.

Escalation

If you're not satisfied with our response, reply on the ticket and ask for it to be escalated to the Grievance Officer. You can also contact the National Consumer Helpline (1915 or consumerhelpline.gov.in) or approach the appropriate consumer commission. For complaints about your personal data, you may approach the Data Protection Board of India after using our grievance process.

About us

Groopit is operated by:

• Leapforge Innovations Pvt Ltd
• Registered office: —
• CIN: —
• GSTIN: —
• Customer support: support@groopit.in · —

For each deal, the Partner's details (seller or service provider) — name, address and GSTIN where applicable — are shown on the deal page and on your invoice.