Refund & Cancellation Policy

Draft for review by counsel. Not yet in force.

This policy explains how payments, cancellations and refunds work on Groopit, which is operated by Leapforge Innovations Pvt Ltd. It forms part of our Terms of Use. All amounts are inclusive of GST.

1. Deposit and balance

• For most deals, you pay a deposit when you book, to hold your place in the group. The deal page shows how much.
• After the deal locks, you pay the balance online by the due date shown in the app. We'll remind you through the app, SMS or WhatsApp.
• Some deals ask for full payment upfront. The deal page will say so.
• A convenience fee, if any, is shown clearly before you pay.

2. Automatic refund of the price difference

Everyone in a deal pays the final lowest price, no matter when they joined. If you paid more than the final price — for example, you paid in full before more neighbours joined — we refund the difference automatically when the deal locks. You don't need to ask.

3. If the deal doesn't reach its target

• Below the Partner's minimum: the deal is cancelled and you get a 100% refund, including any fees.
• Customer-choice deals: if the minimum is met but the target is not, we ask you to choose — go ahead at the price of the tier reached, or cancel. If you cancel, you get a full refund, including fees. If you don't reply within 12 hours, your booking goes ahead at the tier reached.
• Best-tier deals: the deal goes ahead at the best tier reached, and any difference is refunded automatically.

4. If you cancel

You can cancel from your booking in the app. What you get back depends on when you cancel:

• Before the deal locks: 100% of everything you paid, including fees.
• After the deal locks, 24 hours or more before your slot: 100% of the service amount.
• After the deal locks, 4 to 24 hours before your slot: 50% of the service amount.
• After the deal locks, less than 4 hours before your slot: no refund.

Once a deal has locked, the convenience fee is non-refundable. Percentages apply to the service amount you have actually paid — your deposit, plus the balance if you have paid it. Some categories may show different cancellation windows on the deal page; where they do, the deal page applies.

5. If the Partner or Groopit cancels

If the Partner cancels, doesn't turn up for your slot, or Groopit cancels your booking for any reason that isn't your fault, you get a 100% refund, including fees. Where possible, we'll also offer you another slot or Partner.

6. How and when you get your money

• Refunds always go back to your original payment method — UPI, card, net banking or wallet.
• After we initiate a refund, it usually reaches you in 5–7 working days, depending on your bank. UPI refunds are often faster.
• You can track every refund under your booking in the app, and we'll message you when it has been processed.
• If a payment failed but money was debited, your bank or payment provider usually reverses it automatically within 5–7 working days. If it doesn't, contact us with the transaction details.

7. Revisit guarantee

If the same issue comes back within 30 days of a completed service booked in the app, you can request a free revisit from your booking. If the Partner can't fix it on the revisit, contact us and we'll review your case fairly.

8. Raising a dispute

1. Open the booking in the app and tap Help, or email support@groopit.in.
2. Tell us what went wrong and add photos if you can.
3. We'll acknowledge your request within 48 hours and aim to resolve it as quickly as possible — in any case within 30 days.
4. If you're not happy with the outcome, you can escalate to our Grievance Officer (see the Grievance Redressal page).

9. Product deals and trips

Deals for products (such as electronics) and for trips may have their own cancellation, return, warranty and refund terms, shown on the deal page. Where those terms differ from this policy, the terms on the deal page prevail.

10. Contact

• Email: support@groopit.in
• Phone: —